Three Papers, One Check

Why Does Luckygreen Casino Run an Identity Check?

You meet the check because the licence requires it, and once your papers are clear the review usually takes 24 hours.

Licensed & auditedGaming Control Board Curaçao license OGL/2013/2534/355, audited by QUINEL and Gaming Laboratories International

Clarity Before Payout

One Review, Then Faster Payouts

Most players worry the check will stall their money, so here is the whole picture in six lines.

Who checks

Luckygreen Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2013/2534/355

Review time

24 hours

Required by

Before the first withdrawal

Questions to

[email protected]

Minimum age

18+

Papers Ready to Send

Before Sending Anything, Check These Details

Our reviewers see every kind of upload, so tidy papers are what keep your queue short.

Where Do the Papers Go?

The request can arrive at sign-up or after your first deposit; once it lands, open your profile and find the area holding your papers.

Your ID Photo, Ready

Use the photo page of your passport or the front of your licence, laid flat in good light with all four corners in frame.

Which Payment Proof Works?

A screenshot from your bank or wallet should show your name, the method you used and the date; crop out nothing that identifies the payment.

Waiting by the Inbox

Nothing more is needed while the team reviews, and a message reaches your inbox either way; a blurred copy simply means one more request.

Document List

Proof of Who, Where and How

This is the list to keep beside you while the camera is out and the lamp is on.

Proof of identity

ConfirmsWho you are

Copy must showPhoto page or licence front, every corner

Proof of address

ConfirmsWhere you live

Copy must showYour name, address and the issue date

Payment method confirmation

ConfirmsHow you fund the account

Copy must showYour name, the method and the date

From Blurred Copy to Approved File

Older Bill, Newer Copy Needed. An old bill proves where you live, yet one past its billing cycle looks stale and comes back for a fresher copy. Request a recent statement from your provider. Upload the newest bill you have received.

Is Your ID Still Valid? Your ID has run past its date, so it cannot show who you are today; the check waits for a current one. Send the newer card you already hold. Renew first, then upload both sides.

Screenshot Shortfall. A screenshot drops the fine print and security marks the reviewer needs, so only a camera photo of the real document passes. Photograph the paper itself, all four corners. Email [email protected] with the retake.

Show Where Your Money Began

The moment we ask where your money comes from, it is our licence talking: Luckygreen Casino N.V. holds OGL/2013/2534/355 from the Gaming Control Board Curaçao, which requires this of every operator. The question is routine, never an accusation.

Which one applies depends on your own situation, so expect a short, specific request.

Recent payslips from your employer
Bank statements showing your deposits
Tax records for self-employed income
Proof of a pension or benefit
Evidence of a property or asset sale

Four Moments

Verified First, Paid After

After this, you will recognise each trigger before it arrives and have the papers ready.

More Room, Verified Income

Raising your deposit limit changes how much can pass through the account, so we confirm identity and income before agreeing.

Profile Differs, Check Follows

When the name or address on your profile differs from your document, the two cannot be matched, so we ask for a clearer link.

Explain the Larger Transfer

An amount well outside your usual deposit or withdrawal pattern draws a second look under the licence, and we then ask where the money came from.

Waiting on Your First Payout

Your first payout is the latest point at which the licence allows the check, so identity, address and payment method are confirmed before money moves.

Clear Answers, Fewer Holds

Get Your Questions Answered Here

Straight answers on the parts of the check players ask about first.

Why do you ask where my money comes from?+

Luckygreen Casino N.V. holds licence OGL/2013/2534/355 from the Gaming Control Board of Curaçao, and AML rules make that question routine for every player. It is not aimed at you personally and says nothing about suspicion. A short explanation of your income or savings usually closes it.

Are my uploaded documents safe with you?+

Files travel over 256-bit SSL encryption, so they are protected in transit. Access sits with the team that completes the check, and nothing about your identity is shared for advertising. Verification questions go to [email protected] if you want the detail confirmed.

Can I send my ID from my phone camera?+

Yes, a phone photo is fine as long as all four edges of the card sit inside the frame and the text reads without glare. Daylight beats flash, and a dark, flat surface keeps the print crisp. Blur is the most common reason a phone upload comes back.

What happens if you reject one of my papers?+

A refused document is not the end of the process. You get a note saying which element failed, such as a cut edge or an unreadable expiry date, and a fresh copy can be uploaded straight away. Most players clear it on the second attempt.

How long does the check take to finish?+

The team works to a 24-hour turnaround from the moment a complete set arrives. Missing a single item restarts that clock, which is why everything is best sent together. A clean submission often closes well inside the window.

When is verification actually required?+

The licence requires it at the latest before your first withdrawal leaves. The casino may also ask earlier, at registration or when you make your first deposit, so keep the papers nearby from the start. Eighteen is the minimum age for an account here.