Control tools in your account

Luckygreen Casino Responsible Gambling: Time and Money You Decide

Only play from 18+, and every Luckygreen Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks as standard.

Set your deposit limit

Licensed & auditedGaming Control Board Curaçao license OGL/2013/2534/355, audited by QUINEL and Gaming Laboratories International

You want the basics

Age, license, register, helpline, support

These five lines settle who runs the site, where to pause play nationally, and whom to call.

Minimum age18+

LicenseGaming Control Board Curaçao, OGL/2013/2534/355

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

You are planning ahead

Tools that hold your line

After this block you will know which control to switch on first and what each one holds back.

A ceiling before you play

Deposit limits cap how much you can put in over a set period, so decide the figure while you are calm and switch the tool on before your first session of the week.

Stop at a set loss

Loss limits end the play once your net losses reach the amount you chose; switch this on if losing more than expected has left you uneasy before.

While the hours slip by

Session time reminders nudge you at intervals you choose, which helps when a quick game stretches longer than you planned; set one before you open any game.

Self-exclusion

Self-exclusion shuts your account for a period you set, with no play and no marketing; choose it when one more session is clearly a bad idea.

How long have I been here?

Reality checks show elapsed time and what you have spent in the current session, so keep them on when you want the plain numbers in front of you as you play.

Nothing locked yet

From casual play to a firm deposit cap

Setting a limit is not a complaint about your play, and the walk through takes minutes.

Signed in first

Sign in with your email address and password, then open the settings area of your profile; check the email shown is the one you still use.

Where are the limits?

Move past the bonus and payment screens to the responsible gambling section, and check which controls already show a value you entered earlier.

Which limit do I pick?

Choose deposit, loss or time according to what troubles you most, and check the period shown matches the way you actually play.

Locked in, not lost

Confirm the change and check the new figure appears in your settings; the support team is on live chat if a tool will not save.

Play that used to feel easy, and no longer does

Catching these signs early keeps a habit small. Chasing a loss or hiding your play rarely rights itself. Setting a limit or taking a pause is the simplest first step, and you can do both inside your account today.

Notice any of these in your own week and treat it as your cue to act.

Playing longer than you planned, most weeks
Spending money set aside for bills or rent
Telling people you were somewhere else
Chasing a loss with a bigger deposit
Feeling restless on days you do not play
Borrowing to keep playing
Hiding your play from someone close

Where to turn

Who can I talk to about my gambling?

This block is for the moment you want to talk to someone who is not the casino.

National Gambling Helpline

Ring the National Gambling Helpline at any hour, any day of the year, for free counselling by phone, online chat or email, self-help tools and a directory of services near you. Relatives can call too, and the conversation stays confidential. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Join a Gamblers Anonymous Australia meeting near you for peer support with people who gamble and with their relatives and friends. Meetings run across the country, and you simply turn up to listen or to speak. gaaustralia.org.au

National Debt Helpline

Call the National Debt Helpline for free financial counselling if gambling has left you with debt you cannot manage. Its counsellors answer on weekdays from 9:30 to 16:30 and work through your options with you. ndh.org.au

Days away, or months

A breather for a few days. A pause keeps your account and lifts the pressure for a few hours or days. Ask our support team, day or night, to place one and log out rather than linger on the pages. Marketing messages stop while the pause runs.

Can I ever cut access early? Full self-exclusion shuts your access for a long stretch, so build it in when a pause no longer feels like enough. Request it once through support and the block stays in place for the term you chose, with no early release.

Before and after BetStop. BetStop is the national register, run by the Australian Government through ACMA. Registering online takes about five minutes and blocks you from licensed online and phone wagering providers for at least three months, up to a lifetime. You can nominate someone to support you. A casino account exclusion does not replace it, so consider both. betstop.gov.au

Who is playing on this screen?

Before the first withdrawal. Registration opens with an age check: play here is for people aged 18 and over. Send proof of identity before your first withdrawal, since the account stays unverified until documents arrive.

Blocks on every screen. Install blocking software on the shared laptop and on every phone, and switch on the parental controls built into each device. Do it before anyone in the house starts playing.

A conversation without blame. Speak about what you noticed rather than about the person: amounts, missed sleep, quiet mornings. Ring the National Gambling Helpline yourself if you want someone to talk it through.

Tools and terms, briefly

What counts as a pause and what does not?

After this section you will know which request to make and where it goes.

Can limits be changed in the mobile version of my account?+

Yes. Deposit limits, loss limits and session reminders sit in the same account section on a phone as on a desktop, so nothing changes when you switch screens. Open the account area, choose the tool and save it before your next deposit rather than after a loss.

Will self-exclusion at Luckygreen Casino stop me at other sites?+

No. The exclusion you set in your account closes your play here and does nothing elsewhere, because Australia's national register BetStop is run separately by the Australian Government through ACMA. Registering with BetStop covers licensed online and phone wagering providers, where you then cannot bet, open accounts or get marketing. Doing both gives the widest cover.

Is there any way to lift a self-exclusion before it finishes?+

No. Once a self-exclusion starts it runs for the whole period you chose, and support cannot shorten it on request. Treat the length as a promise you made to yourself while you were thinking clearly, and pick the duration with that in mind.

What do I send to shut my account down completely?+

Email our support address and ask for permanent closure, stating that you want the account removed rather than paused. A support agent confirms the request with you and completes it. Closure differs from a break: it ends the account, while a pause only suspends play.

What happens during a timeout and when can I play again?+

A timeout blocks play and marketing for the short period you choose, and you stay logged in to your history and settings. When the period ends, access returns by itself without a request from you. Use it for a few days off, not for a long break.

Why is age checked before an account is opened?+

Because this service is for adults of 18 and over, and the check protects younger people from reaching the games at all. Verification takes about 24 hours once documents are in, and play is held until it clears.