Reach support

Luckygreen Casino Contact and Support Options

Every hour of every day our English-speaking team answers live chat and phone calls, and e-mail is read around the clock.

Get in touch now Trusted since 2013

Paid today

664,714 A$

2,490 Playing now

Licensed & auditedGaming Control Board Curaçao license OGL/2013/2534/355, audited by QUINEL and Gaming Laboratories International

Fast withdrawals15-minute average processing, A$89,000 maximum withdrawal, A$68M paid monthly

Bank-grade encryption256-bit SSL across all transactions, QUINEL alternative dispute resolution

Answers, fast

Luckygreen Casino Support: Three Ways to a Human

When a payment stalls or a login fails, start here and pick your line.

Who is online now?

Best for a stuck spin, a login that will not load or a bonus you cannot claim, and a person typically replies within one minute of you opening the chat.

Start the chat

Written enquiries in detail

Best for documents, statements and anything you want in writing; send details to [email protected] and expect an answer within eight hours.

Write to us

Speaking to someone out loud

Best for a card that was declined mid-session or a withdrawal you want explained; call +61 2 0023 2637 (AEST) and a person usually picks up within two minutes.

Call us

Your local details

Australian Hours, Australian Number

By the end you will know the local number, the hours and the people who oversee us.

Reaching us

Australian number+61 2 0023 2637

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who oversees

Supervisor and licenceGaming Control Board Curaçao, OGL/2013/2534/355

Getting help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Reach out beyond the casino

By the time a session stops being enjoyable, the people best placed to help are rarely the ones running the site. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all work independently of us and of any operator, and they answer in Australia, any hour.

Gambling Help Online. Counselors there talk through what is happening with your play and point you to local services, at any hour.

Lifeline Australia. A crisis line staffed for Australians in distress, including distress that started at a poker machine or a card table.

National Self-Exclusion Register. One registration blocks you from every participating operator in the country, not just this one.

Full article

Mail routing

Luckygreen Casino E-mail Addresses by Department

Filtered mail reaches the right desk sooner, which is how we keep our replies inside eight hours.

Account

General support, anything else[email protected]

Verification, document checks[email protected]

Money

Payments, deposits and withdrawals[email protected]

Other

Complaints, disputes first[email protected]

Privacy, personal data requests[email protected]

Business, partnerships and media[email protected]

Know Before You Write

When Will Someone Answer Me?

Every reply time on this page, so you pick a channel knowing what to expect.

Live Chat

Chat opening hours24 hours a day, 7 days a week

Chat first reply1 minute typically

Time zone used hereAEST

E-mail

E-mail address[email protected]

E-mail reply8 hours typically

Phone Line

Australian phone number+61 2 0023 2637

Phone wait2 minutes typically

Complaint Route

From Stuck to Escalated in Four Steps

Keep this block for the moment a normal answer has left you unsatisfied.

Where Do I Send the Details?

Once your first reply misses the mark, send the whole story to [email protected], quoting your account's registered email address and any chat transcript or reference you already hold.

Luckygreen Casino Replies in Writing

Within eight hours someone reads it and writes back with what they found, and you can answer that mail with anything they missed or explain further.

Luckygreen Casino Senior Review

Should that answer still leave you short, ask the team to pass the file to a senior reviewer and set out plainly what outcome you are seeking from them.

Who Reviews It After This?

When the casino's own route is exhausted, take the same facts to the Gaming Control Board Curaçao, which licenses the operator and handles unresolved player disputes.

Operator Details

Anonymous Brand or Named Operator?

That nagging worry about who actually holds your money, settled in one table.

The Company

Legal nameLuckygreen Casino N.V.

Company number732904 (Curaçao)

Registered addressHeelsumstraat, Willemstad

The Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2013/2534/355

Written Address

Support e-mail[email protected]

The Details Worth Gathering First

A few minutes now saves the back-and-forth later, whichever channel you choose.

Your registered email address and account number
A screenshot or transcript of the problem
Deposit or withdrawal reference from your history
Proof of identity for verification requests
Proof of address and payment method confirmation

Six Short Answers

What Should I Know Before I Ask Support?

Removes the worry that asking for help will drag on or lose your place

trustCan I ask for my case to be escalated if the reply misses the point?+

If a reply leaves you unsure, say so in the same thread and ask for the matter to be escalated. A supervisor then reviews the handling, and you keep one record of the exchange from the start. Nothing is closed off until you are satisfied with the answer.

trustHow long does account verification take at Luckygreen?+

Checks normally finish inside twenty-four hours once the three documents arrive: proof of identity, proof of address and payment method confirmation. A busy queue or a blurred image can add time, so send clear files in one go and watch your inbox.

trustWhere can I get help in my own language?+

Around the clock, the team answers in English, German, Finnish and Norwegian. Australian players are served in English at every hour, including public holidays. Nothing changes after dark, so a late question reaches the same desk.

trustWhy does support ask for my details before helping?+

To locate your account, the team asks for your registered e-mail address and your full name. Payment details or a recent transaction reference help when the matter is a deposit. Your password is never requested, so keep it to yourself even if someone claims to need it.

trustWhat if I want to check who licenses this casino?+

Luckygreen Casino N.V. holds licence OGL/2013/2534/355 from the Gaming Control Board Curaçao, and the company number is 732904. Those details sit behind every dispute you might raise. If an internal complaint stalls, the regulator is the next body to approach.

trustWhat if I would rather stop playing altogether?+

A request sent from your registered e-mail address is enough to shut the account, and the team confirms once it is done. Any withdrawal owed to you is settled first. If gambling has become hard to manage, ask for self-exclusion at the same time.